Terms and Conditions

Refunds and cancellations policy

If a service has been requested and paid for, no refund will be given if the customer backs out, unless work has not yet started. With regards to domain names, all domain names are secured on behalf of the customer within 5 minutes of the sale, these, therefore, are legally binding straight away. No refunds can be given on domain name registrations. All of our Invoices have a link at the bottom of them to our T&C’S on our website, and all of our invoices are e-mailed out within 24 hours of purchase. The reason we email them is so that we can trace them to ensure that every customer receives their invoice immediately and if they need to they can read all of our Terms and conditions. If any e-mails are delivered to your junk mailbox we cannot be held responsible for this. We are dedicated to providing a top class service to ALL of our customers if any help or advice is needed please contact our support team on the main Phone number on our website.

Please note that in all business to business transactions, no cooling off period is given. This is in accordance with government legislation.

Facebook Ad Website Promotion

Monthly payments will be taken on the day of sign up each month. We will not try to retake payment until we have spoke to you directly so please ensure you contact us if you are unable to make payment.

For exactly one year after sign up all website files are under the ownership of Arctic Media Group Limited, after this point ownership of files can be transferred to the customer and hosted elsewhere. If full payment for the first year is payed before the first year is complete the transferring of files can be done from this date.

If monthly payment is not made within a week of the payment date each month websites will be suspended until payment is made. 

Google Algorithm Changes

If Google change their algorithm which they do every 6 months or so, rankings will be affected and we will on occasions require fresh website content written by the customer. We cannot be held liable for loss of rankings when algorithms change.

Google Maps Listings

We add all of our Customers onto the search result map listings with 5 Keywords, we set this service up and the search engines physically send out a postcard with a verification pin on this to all of our customers business or home address ( we ask which they prefer at point of sale ) we can not physically set this up until the customer calls us with this verification Pin, again this service is traced by us to ensure your post card has been sent, we do not accept any liability for these going missing in the post. If for any reason 14 days after the point of sale you have not received your pin from the search engine company, please contact us and we will request them send another one out to you. This Service is included with EVERY website and domain registration we do. We cannot control if the search engine lists these maps services, some are successful and some Aren’t. this is out of our Control and down to the search engines themselves. Again Map listings rotate to give everybody a fair chance online so we cannot accept any responsibility for this, this again is down to the search engines.

Duplicate Content

Duplicate content is no good on websites so customers must inform us if they have other websites out there that have similar content as this will damage the work we do and cannot be held liable for this.

Renewals

All domain names come up for renewal on a 12 monthly basis, this is standard practice and applies to every domain name on the internet, everybody has to renew domain names.

Once a domain name has been renewed there is nothing Arctic Media Group Limited Ltd can do about this, We act as a third party agent to the relevant governing body to whom which domain renewals are paid to. All Domain names have different re-licensing fees to the relevant registras, we charge a flat fee of £49+vat annually, this includes us doing all the paperwork and paying the relevant fees to the regulatory bodies concerned it also includes us setting up and hosting any email services on your domain names. If you wish to transfer your domain name to another ISP we will gladly do this for you and we charge a flat fee of £50+vat to transfer domain names away from us to the relevant ISP you wish to change to. ( please be aware that EVERY ISP has to charge domain names on an annual or 2 yearly basis ) Every single domain name on the internet has to pay this. All domain names are kept on our Servers with our Web masters so that when they do come up for renewal we are always on top of them and people don’t forget and lose their domain names. when we transfer domain names out we change the registrant details to the customers details and the technical details will be that of your new ISP.

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

Fair usage Policy

Arctic Media Group Ltd state that all minor changes (adding 10 images, changing contact details, etc) on our websites will be done as part of the yearly fee we charge. However, we reserve the right to charge an hourly fee of £35 + VAT for changes that exceed our fair usage policy. For example, if a customer requires more pages of design or anything that will take our designers more than 10 minutes to do in any set quarters of the hosting year then these changes will be chargeable.

Cancellation Policy

We will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customer′s needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain a fee on the percentage of work completed.

If we manage domains and or website files for you in our control panel at the time of cancellation then these will incur a transfer fee of £50 on a per domain/web file basis.

 

Delivery Policy

Due to the electronic and virtual nature of our work, no physical product will be delivered. However we aim to complete the requested services in 14 days from the date on which the customers material is received. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the payment, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to finalise and publish any products or services if the Client does not acknowledge receipt of prototypes within a 30 day period. In this case, changes to products and services will become chargeable at our standard hourly rate of £30 + VAT. We will not be held responsible for significant delays that are outside of YourWayMedia Ltd control. Examples include, but are not limited to:

  • Lack of detailed documentation on the subject matter where requested
  • Lack of logos or design ideas where requested
  • Lack of return communication or correspondence
  • Failure to make required decisions
  • Significant illness
  • Acts of God
  • Other significant disruption

Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit. All our websites must be hosted on the hosting service of our choice and are non-transferable. Should a customer wish to leave our services, the domain name will be made available for a administration fee within 10 working days of receipt of the cancellation request. Domains are not transferable when nearing renewal. Should the domain be nearing renewal, an additional fee will be required to renew the domain to allow transfer.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.